Refund policy

Last Updated: October 19, 2026

At Zenara House, we want you to love what you bring home. If something is not right for any reason, our return process is simple and hassle free.

Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at info@ZenaraHouse.com with your order number. After 24 hours, we cannot guarantee a cancellation, since your order may already be in processing. Once an order has been dispatched, it can no longer be canceled, but you may return it after delivery under this Return and Refund Policy.

30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify for a return, items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging, tags, and accessories

Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: Unused and in original condition, with all packaging, tags, and accessories
  • Easy Returns: Our support team will walk you through the process
  • Restocking Fee: None

Return Costs
Defective or Incorrect Products: Returns cost you nothing if the item is incorrect, was damaged by the carrier, or is defective in any way.
Change of Mind: If you ordered the wrong item, it does not fit, or you simply no longer want it, you are responsible for the actual cost of return shipping. Original shipping charges are not refundable.

How to Return an Item

  1. Contact Us: Email info@ZenaraHouse.com with your order number and the reason for your return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back: Ship your return following the instructions in your return authorization email, using the carrier or shipping method recommended there.

Refund Process

  • Inspection: When your return arrives, we inspect the item to confirm it meets our return criteria.
  • Refund Timing: Once approved, please allow up to 7 business days for your refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges
We gladly accept exchanges. To swap your item for a different size, color, or product, email us at info@ZenaraHouse.comand we will arrange a quick exchange.

Order Not Delivered
If your order has not arrived within the expected delivery window, contact us at info@ZenaraHouse.com with your order number and we will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.

Items That Cannot Be Returned
For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked as non returnable on their product pages.

Changes to This Policy
We may update this Return and Refund Policy at any time. Any change will appear on this page with a new Last Updated date, so we recommend checking back periodically. By continuing to use our website after changes are posted, you accept the updated policy.

Questions? Visit our FAQ page or reach out to our customer service team.

Contact Information
Store Address: 1611 Chestnut Street, Dallas, Texas 75226, United States
Store Email: info@ZenaraHouse.com
Store Phone: +16823967117
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.