Shipping policy

Last Updated: October 19, 2026

At Zenara House, we want every part of your order to feel effortless, and that includes knowing exactly how and when it will reach you. Every order shipped within the United States ships free.

Shipping Locations
This Shipping Policy covers orders shipped within the United States.

Delivery Times

  • Order Cutoff Time: 12:00 PM Central Time. Orders placed after the cutoff are processed the next business day, which may add one day to your delivery estimate.
  • Order Handling Time: 1–2 business days (Monday to Friday). Once processed, your order is handed to one of our trusted carriers.
  • Transit Time: 6–8 business days (Monday to Friday)
  • Estimated Delivery Time: 7–10 business days

Delivery times are estimates and can be affected by factors outside our control.

Carrier Services
We ship within the United States using reliable carriers, including USPS, UPS, and FedEx.

Shipping Costs

  • Free Shipping: Every order within the United States ships free, with no minimum purchase required.
  • Paid Shipping (if applicable): For any destination outside our free shipping zone, shipping costs are calculated and displayed at checkout.

Delivery Issues
If your order is delayed, lost, or arrives with a problem, please contact our customer service team right away. We will work with you to make sure your order reaches you safely.

Tracking Your Order
As soon as your order ships, you will receive a confirmation email with your tracking number. You can follow your shipment anytime on our Order Tracking Page.

Changes to This Policy
We may update this Shipping Policy at any time. Any change will appear on this page with a new Last Updated date, so we recommend checking back periodically. By continuing to use our website after changes are posted, you accept the updated policy.

Questions? Visit our FAQ page or reach out to our customer support team.

Contact Information
Store Address: 1611 Chestnut Street, Dallas, Texas 75226, United States
Store Email: info@ZenaraHouse.com
Store Phone: +16823967117
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.